Terms & Conditions

Last updated: 5 August 2026

1. Who we are

Green Gecko Systems Limited, 21 Kettering Road, Market Harborough, Leicestershire LE16 8AN. Company number 17320485, registered in England & Wales. Email [email protected], telephone +44 7737 133 194. Where VAT applies, it is shown separately on every quote and invoice.

2. What we provide

Software development, technical audits, legacy system maintenance, system integration, cloud hosting and migration, and managed IT support. Everything listed on this website is a description of the service, not an offer capable of acceptance. Nothing is sold or paid for on this website; there is no checkout and we take no card details here.

3. How work is commissioned

1. You contact us by form, email or telephone.
2. We hold a call, at no charge, to understand what is needed.
3. We send a written proposal setting out the scope, the price, the assumptions and the timescale.
4. A contract forms when you accept that proposal in writing. Until then neither of us is committed.

Where a proposal and these terms conflict, the proposal wins for that engagement.

4. Prices and quotes

The figures on this website are starting prices for guidance and are not a quotation. The price for your work is the one written in your proposal. A fixed-price quote holds for 30 days from issue and covers only the scope described in it. Work outside that scope is quoted separately before we start it, never added silently to an invoice. Ad-hoc engineering outside a retainer is charged at £585 per day.

5. Payment terms

• Projects: 40% on acceptance of the proposal, the balance on delivery, unless the proposal says otherwise.
• Retainers and support: invoiced monthly in advance.
• Audits: invoiced on issue of the report.
• All invoices are payable within 14 days by bank transfer. Bank details appear on the invoice; we will never email you to say those details have changed.
• Late payment may carry statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998.

6. Delivery

Dates in a proposal are estimates given in good faith and depend on you supplying access, data, decisions and third-party approvals when asked. We will tell you promptly if a date is going to slip and why. Software is delivered in working increments where the engagement allows, so you can see progress before the end.

7. Cancellation

If you are a business

Either of us may end a rolling support or retainer arrangement by giving 30 days' written notice. For fixed-scope project work, you may cancel at any time in writing; you pay for work completed and for any third-party costs already committed on your behalf, and nothing more.

If you are a consumer

Where you engage us as a consumer rather than in the course of a business, and the contract is made at a distance or away from our premises, you have the right to cancel within 14 days of the contract being made, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You do not have to give a reason. To cancel, email [email protected] or write to the registered office; a clear statement is enough. If you asked us to begin work during the 14-day period, you must pay for what has been supplied up to the point you cancelled.

8. Refunds

Where a refund is due under clause 7, or where we have invoiced you in advance for work we have not carried out, we refund by the same method you paid within 14 days of the cancellation taking effect. If an audit report is delivered and you consider it did not cover what the proposal promised, tell us within 14 days and we will either complete the missing work at no charge or refund the corresponding part of the fee.

9. Intellectual property

On full payment, the intellectual property in bespoke software we write specifically for you transfers to you, together with the source code, the repository history and the deployment documentation. We keep ownership of our own pre-existing tools, libraries and templates, and grant you a perpetual, non-exclusive licence to use them as part of your delivered system. Third-party and open-source components remain under their own licences, which we list in the handover. Content on this website is our property and may not be reproduced without permission.

10. Confidentiality

Each of us will keep the other's non-public information confidential, use it only for the engagement, and return or destroy it on request. This survives the end of the contract. We will not name you as a client publicly without your written agreement.

11. Limitation of liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. Your statutory rights as a consumer are not affected.

Subject to that, our total liability arising out of an engagement is limited to the fees you have paid us for that engagement in the 12 months before the claim. We are not liable for loss of profit, loss of business, loss of anticipated savings, or for data loss where a working, tested backup was not in place on your side. We are not responsible for failures in third-party services we do not control, though we will help you deal with them.

12. Resolving a dispute

Raise it with us first by email to [email protected]. We acknowledge within 3 working days and aim to resolve within 20. If we cannot agree, either of us may propose mediation before starting proceedings.

13. Governing law

These terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer resident elsewhere in the UK, you may bring proceedings in your local courts.

14. General

• Neither of us is liable for delays caused by events outside our reasonable control.
• You may not transfer your rights under a contract with us without our written consent.
• If any clause is found unenforceable, the rest of these terms continue to apply.
• Nobody other than you and us has any right to enforce these terms.
• We may update these terms; the version that applies to your engagement is the one in force when your proposal was accepted.

15. Using this website

This website is provided as it is, for information. We take care that the content is accurate but do not warrant that it is free of error or that the site will always be available. The enquiry form is handled inside your browser: it does not process payments and it stores nothing on a server on this site. How we handle what you send is set out in our Privacy Policy, and what is stored on your device is set out in our Cookie Policy.